Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
Martin’s profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, “100 Practical Ways to Improve Customer Experience” and “The Power of Customer Experience“, offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
His extensive experience has made Martin a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay and Marketplacer. Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Martin’s reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions. Renowned brands such as Toyota, Haelon, Specavers, Pandora, Adobe, Meta, and many others have sought Martin’s expertise to inspire and guide their own customer-centric journeys.
In summary, Martin Newman, The Consumer Champion, is a transformative force, leading positive change in the realms of Customer Centricity and Customer Experience. With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric practices for brands and businesses around the world.
“Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.”
Xavier Simonet - CEO and Managing Director, Kathmandu
“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”
Joanna McDonough - Event Director, Metapack
"The first word that comes to mind when I think of Martin – Inspirational! He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest. A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and business models. If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!"
Rizwan Rajpoot, Rizwan Rajpoot - Managing Director, Digital Retailing, Al-Futtaim