Susan Salgado, Ph.D.
Susan Reilly Salgado is a consultant, speaker, and thought leader whose expertise lies at the intersection of organisational culture, leadership, and customer experience.
Susan partnered with famed restaurateur Danny Meyer for 15 years as Director of Culture and Learning for some of New York City’s top-rated restaurants. In this role, she created and implemented the company’s leadership training programs which were a fundamental component of the company’s success in growing its culture throughout significant growth, including the creation and scaling of the Shake Shack brand.
As a popular keynote speaker and advisor to corporate leaders, Susan draws on her expertise in assessing, building, and sustaining culture through effective leadership to help organisations continually and intentionally evolve their culture over time and across geography, particularly during periods of rapid growth. Speaking clients include Hyatt, JP Morgan Chase, Wisconsin Restaurant Association, Ford Motor Company, Assa Abloy Group, Barron’s, Coca-Cola, Novartis, HealthConnect Partners, Edward Jones, Marine Hotel Association.
As the business world pivoted during 2020 and 2021, Susan responded to the key issues of The Hybrid Workforce and The Future of the Workplace with tailored keynote speeches to industries as diverse as automotive, pharmaceutical, financial services and manufacturing. In addition to her Ph.D. from NYU-Stern School of Business, Susan holds a BS and an MBA from Lehigh University.
Susan has been a contributor for Inc. Magazine, is a TED speaker, co-founded the NYC chapter of Conscious Capitalism, and was named one of Fast Company’s 100 Most Creative People in Business. Susan lives in NYC with her husband and daughter.
"Susan has truly been a gift to Ford Motor Company. She has been engaging and inspirational in both in-person and virtual settings, and our dealers continually tell us she is the star of the show. If I could only pick one person to speak to my team about leadership, customer experience and culture... it would be Susan Salgado."
Ford Motor Company